Subject: Arabic Language Test - Mohd Aftab Alam
From: Mohd Aftab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Oct 2020 07:32:10 -0400

Foreign Language
Screening Test

Name

Mohd Aftab
Alam    /  (+91) 9892696751    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

First of all I would to
apologize to our adorable customer for wrong address! sorry for inconvenience !
then, kindly accept our most sincere apologies for the difficulties and
inconvenience for entering wrong delivery address, we are deeply sorry that this
issue has caused so much distress to you.

we strive to deliver the items and our products to valuable customer's
address.

Un fortunately, due to our key staff changes, this issue you have experienced
and went to wrong address.

We have corrected and placed your  your order on correct address.

We show our deep  appreciation for our customer.

Sorry once again, we believe, it would not be happened again in future.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am Mohd
Aftab Alam, I am from Godda, Jharkhand which is in the eastern part of India.
it's a beautiful city, I born and brought up there.

I Completed my graduation from Jamia Millia Islamia New Delhi, in the year
2008-2011

I started my first Job as an Arabic Executive with Intelenet Mumbai, India
(Barclays Bank UAE Process) from 2011 - 2012

I worked with Darwish Group of Companies, as Bilingual Secretary from 15/11/2012
till 28/2/2019

Currently I occupied with Accenture Solutions Pvt Ltd as an Arabic Language
Analyst from 7/8/2020 till 8/8/2020.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

There are
many kind of customers in the field some are good and some are great good
customers are those who gets services / procure or purchase our products and
appreciate our services and products.

Great customers are those who whos do not only reliance and trust on our
services and products but also gives and creates more valuable chain of
customers in the market.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

و متواضعا للزبائن

أولا أن يكون مرشح طبيعة زين وخلقا مبتسما

كلم مع الزبائن بطريق حسن

لدي خبرة اكثر من ثمانية سنوات في نفس
المجال

عملت في البنك كمساعد للزبائن الإمارات
المتحدة العربية

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

زرت دولة قطر عام 2012

عملت في مدينة الدوحة حوالي ثمانية سنوات في
شركة عريقة و كبيرة هي مجموعة الدرويش.

مدينة الدوحة ، مدينة جميلة،  الدوحة هي
عاصمة دولة قطر ، هي تقع على ضفة و شاطئ البحر
العربية و على الخليج العربي، ، سمت الدوحة
بهذا الاسم الأنها بنيت على خليج من البحر.

في الدوحة هناك مساجد كثير احدمنها المتحف
الاسلاميي .

الدين الرسمي لمدية الدوحة هو الإسلام كما
يمارس أبناء الديانات الأخرى طقوسهم في
المدينة موجودة.

في الدوحة هناك مكاتب حوالي لجميع الشزوون
الحكومية القطرية، مهنا الوزارة الخارجية و
الوزارة الداخلية و الوزارة البلدية و البيئة
وزارة الإقتصادو التجارة وزارة الثقافة
والرياضة وزارة الشوون الإسلامية و وزارة
الأوقاف   مجلس الاعلى لتعليم وغير ذالك كثير
من المباني التجارية مثلا  مبني للوقود البنك
الدوحة و مصرف ريان و  النيك الأهلي والبنك
القطر الوطينة ومباني لكثير من الشركات ذات
مسولية محدودة .

الكورنيش و السوق الواقف و كثير من المتاجر و
المول مجود في داخل مدينة الدوحة.

لمدينة الدوحة مستقبل رائع.