Subject: Arabic Language Test - Mohd Siddiqui
From: Mohd Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Oct 2020 03:06:54 -0400

Foreign Language
Screening Test

Name

Mohd
Siddiqui    /  (+91) 9990310836
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

One I face this kind of problem, first of all I will apologize
him for delay in delivery of the order, and tell him very sorry. After that I
will request him to give his address correctly and then will promise him to
deliver his order as soon as possible. After that I will check every thing in
Pizza Hut and pack his order and try to deliver it with correct
address.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My self
is Mohd Sadullah Siddiqui. I completed my early education in Chashma e Faiz
Malmal( Arabic Schol). And then got admission in Darul Uloom Nadwatul Ulama
Lucknow and spent three years and completed my Alimiat course ( +2). Later on I
got admission in Jamia Milia Islamia University and graduated with B.A ( Hons)
Arabic in 2011. And I Completed M.A( Arabic) from university of Delhi in 2013.
After that I worked in different companies of Medical tourism as Arabic
Translator and as of now i am working in Mrdhaven Konsult Pvt. Ltd. ( Gurhaon) .
This is also a medical tourism company.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

خدمة الزبون الجيدة هي أن
تقدم خدمات للزبائن  حسب

متطلباتهم مع الاهتمام بفايدة

الشركة

و خدمة الزبون السيةهي انك لا تقدر أن تلبي
متطلبات الزبون كما حقهم

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

I have to
be polite in communication with customers.

I should give customers right informations.

I should asks customers to give exact information.

I should complete orders in limited time.

I have to be cooperative with customers.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

قبل ٤ سنوات تقريبا انا سافرت الي
السودان مع زميلي في المكتب . وكان هدف هذه
الرحلة كان تسويق المستشفي و تطوير الأعمال
في تلك الدولة . هذه الرحلةالدولية كانت أول
رحلة في الحيات

نحن ركبنا الطايرة في مطار مومباي وانا كنت
خايفة جدا بالطيران، لأني ما ركبت الطايرة
سابقا. علي كل حال بعد ساعات وصلنا الي الدوحة
و نتظرنا تقريبا ٤ ساعات علي المطار  اكلنا و
شربنا و مشينا و تفرجنا علي مطار الدوحة كثيرا
و و بعد ذالك ركبنا الطايرة الأخرى و خلال
أربع ساعات تقريبا و صلنا الي مطار الخرطوم و
هناك كان صديقي منتظرا لنا فتصافحنا وتعانقنا
و رحنا الي الفندق تعبان فسبحنا و اكلنا و
نمناو بالمساء ذهبنا الي السوق واشترينا بعض
الأشياء الضرورية و تعشينا في المطعم المصري
و كان العشاء طيبا و لذيذا وفي اليوم الثاني
زرنا مكاتب  والتقينا كثيرا من الناس و
تكلمنا معهم و ناقشنا الموضوع، و هكذا كان
برنامج لمدة أسبوع و في اخر ايام البقاء
بالسودان زرنا أماكن سياحية وتاريخية من
الجامعات و الإنهار و الحدايق و السوق و غيرها
وعندما كملنا شغلنا راجعنا للهند