Subject: Arabic Language Test - abdalla Mohamed
From: abdalla Mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Oct 2020 07:39:30 -0400

Foreign Language
Screening Test

Name

abdalla
Mohamed     /  (0124) 9550757035    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

First I will listen to him find
out what the problem is need to show him that i'am car about him

and apologize to him , and I will go to him as fast as possible,

I will promise him this will not happen again,

solve the problem and  i will send to him the pizza Immediately

also i  will thank him

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

frist of all thank you for giving me this oppurtunity to
intrduce my self

My name is: abdalla mohamed

I am basicallt from sudan

I did my graduation in BCA from osmania university

And i was working in etisalet telecom call center in the department of sale.

I stop from them because i was having network tuition now i finished from my
tuition

and i am ready to start with you

Now i am in gurgaon

I am having student visa i will start master but it,s online class even the
exame will be onlin

I have experience to deel with customer I also have ability to use positive
language

I like to laern new thing.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

:جدمة
العملاء الجيدة

هي عندما تهتم بالعميل بصورة جيدة لا تحدث
مشاكل او جدال مع العميل يجب ان تشعر العميل
دائما بانه مرحب به ويجب ان

تستمع له بصورة جيدة

تستقبل العميل دائما بالترحيب والابتسامة

:خدمة العملاء المميزة

حتي تكون حدمة العملاء مميزة يجب اختيار
الموظفين علي اساس حبهم لخدمة العملاء بصورة
ممتازة

لكي يكون العميل مبسوط بالخدمة

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

في
البدايه انا متمكن من التعامل مع العملاء
لدية خبرة في التعامل مع العملاء

وايضا اجيد مهارة ادارة الوقت جيدا

الصبر

الاصغاء

استخدام اللغه الايجابية

و ايضا احب ان اتعلم اشاء جديدة

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

في يوم ما حطت بنا
الرحال الي مدينة بورتسودان بعد ان توجهت بنا
المركبة الب اقصي شرق السودان وقطعنا
المسافات حتي وصلنا الي منطقة هيا في محافظة
البحر الاحمر و اول ما وصلنا الي مدينة
بورتسودان بدانا بالسير في شاطي البحر الاحمر
حيث اجمل المناظر

وكانت اجمل ايام في حياتي