Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Oct 2020 07:06:41 -0400

Foreign Language
Screening Test

Name

Irfan Ali
/  (91) 7992135660    / [email-masked]

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

First of all ,I will say sorry
him for being late as Driver' vehicle did not start for a while. They provide
the guarantee of delivering their pizza within 30 minutes of ordering and inform
the customer at the time of order placement if the order could not be delivered
as per the 30 because incident happened on road .

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Respected Sir/ Mam

My name is Irfan Ali My father 'name is QURBAN Ali. I basically belong to UP
,Now I am living in Delhi I have done Graduation from Jamia Millia Islamia New
Delhi in Arbic language, and also M.A.from it. I have done Advanced diploma in
morden Arbic language from Jamia Millia Islamia New Delhi.  I have computer
courses r.g. Ms words, Excel and basic knowledge Good afternoon  . I was
employee at Indiafin I worked to make insurance and received calls from Dubai in
Arbic, Urdu and English language.I have also two years experience in teaching
field My hobby is Cricket.I have two brothers and one sister.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

Your customer is not happy with a product/service
and wants to return it or get a refund. You willingly accept the return less any
restocking or trouble it causes you.You explain you don’t know the answer but
will get them the answer. You tell them you recognize their time is valuable and
offer to either put them on hold or to give them a call right back. If they want
to be called back, you get the answer and call back within minutes with the
answer, letting them know they are a priority.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

I
consider myself as a true professional for customer service and  What makes me
so confident is my passion for providing a great service, my determination to
ensure that everyone is satisfied and my willing to own a problem and see it
through to the end  and offer solution.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

I am not a frequent traveler
and haven’t visited many cities. But among the few cities that I have visited,
the one that I really liked was Mumbai. Mumbai is clean, green and safe. It is
the cleanliest city I have seen in my life. I have a cousin who works in Mumbai.
When he came home last year, he invited me to Mumbai. I readily agreed because
he was willing to bear the whole expenses of the trip. When I arrived in Mumbai.
I was quite impressed with the way the city looked. The streets were incredibly
clean and I couldn’t spot even one ugly-looking building. During my stay in
Mumbai, I did some shopping and visited places like the Mumbai zoo and botanic
garden. My cousin also took me to the Universal Studios in Mumbai. The public
transport system in Mumbai is pretty reliable. You don’t have to spend hours
waiting for buses or trains. People are warm and friendly. Another thing that I
liked about Mumbai is its multi-cultural nature. During the ten days that I
spent in Mumbai I came across people from many different nations. The city is
lively even after the sun goes down. People are always walking in the streets
making you feel safe. Many shops are open 24 hours. I spent only ten days in
Mumbai but I would have liked to stay.