Subject: Arabic Language Test - Ashif Rahman
From: Ashif Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Oct 2020 05:39:27 -0400

Foreign Language
Screening Test

Name

Ashif
Rahman     /  (609001) 9488315728/6383477373
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

In this situation, first of all I realise my mistake and I will
re correct it, then I ask apologies to the customer for my mistake, then I will
give the pizza without any cost, because this mistake belongs to me so I am only
responsible for this. From this point customer can realise my mistake and
customer can satisfy with this offer, then only customer will order the pizza
again.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am
Ashif Rahman I have been completed B.A Arabic and Islamic Studies in crescent
Institute of Science and Technology and I completed B.B.A (correspondence) in
Madras University and I have diploma in URDU. Well I have one year experience in
Abu Dhabi Islamic Bank as a Arabic Translator and Account opener at
Teleperfomance in chennai. I can translate the article from Arabic to English
and vice versa. I have excellent communication skills in Arabic and English and
I have typing skills in Arabic and English. I know Excel and Microsoft.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

تجربة
خدمة العملاء الرائعة في تقديم "الميل
الإضافي" للعميل. توفير ما يحتاجه العميل ولكن
أيضًا بذل قصارى جهدك للقيام بذلك. كما أنه من
دواعي سرور العميل أن تكون قد تلقيت المكالمة
وحلّت مشكلته وأن تترك انطباعًا جيدًا ليس لك
فقط ولكن للشركة التي

تمثلها

يكون التصور الشائع هو أن خدمة العملاء
الجيدة لا تقدم أكثر من مجرد الدعم الأساسي
وأن خدمة العملاء الرائعة تجعل عملاءك يأتون
لإسعادهم أكثر بتجارب

استثنائية. ومع ذلك ،
هذا خطأ.

عادة

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

يمكنني معرفة ما يريده الناس
ويمكنني التفاعل مع العملاء ويمكنني التواصل
معهم والتعرف على أنواع مختلفة من العملاء
حتى أتمكن من تطوير مهاراتي في

.    المزيد مما
أتعلمه الجديد

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

ذهبت إلى ولاية كيرالا عندما
كنت في إجازة مدرسية وكان ذلك رائعًا حقًا ،
لأن المناخ بارد جدًا وكان هناك العديد من
الأماكن الجميلة ورأيت الأفيال والغزلان في
الغابة وتسلقت التل ، وذهبت إلى حديقة
الحيوانات و

.  ذهبت إلى مصنع الشاي الذي كان
مذهلاً