Subject: Arabic Language Test - Abul Wafa
From: Abul Wafa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Oct 2020 04:44:31 -0400

Foreign Language
Screening Test

Name

Abul
Wafa    /  (+91) 7317450122    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

Sorry Sir by mistake We have
entered wrong address, Sure For next time will not come this type mistake. We
are extremely sorry.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am Abul Wafa, 30 year old belonging from UP India and stayed
in Delhi .

I have completed  Completely Arabic education from J.A Arabic College Disst
Mau, UP, India.

My experience is about to Computer Operator in Delhi where I make contact with
customer by Calling and Emailing as well as in Saudi Arabia. In Saudi Arabia
also I deal with customer by calling and emailing. Have best knowledge about
Computer & Surfing Internet very well.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Difference
between good and great customer, for example customer make a mistake and we
convince that its your fault our company has not this rule, SO great customer
accept without creating any problems.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

I have
convince power.

I have motivating skills.

I know how to deal with customers.

Its very important what are customer's need.

how to treat with customer skills.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

I made a tour for Riyadh Saudi
Arabia, It was very great and new experience about any city of Saudi Arabia but
As I landed at Riyadh Airport got a new and exciting look of city like there was
mostly people follow rule, manage their daily life routine, in study, praying,
meeting with another people even He / She belong from any part of the world.

Riyadh city gives very best glimpse of  sight at night . there are more
lighting. Mohammad Bin Salman has passed a vision which names Roya Vision 2030
it’s purpose to promote their country in various field eg Make City Green,
Study Development, life style Development, Management Development of the county,
establishing huge building architecture as well He wants to promote in Tourism
sector, Saudi Earns much money from tourism department because it has a place of
prayer called name of Haramin ( Makkah & Madina Holy places of Muslim’s
worship earth).

Riyadh city is the capital of Saudia which is called as The Kingdom of Saudi
Arabia. Here in Riyadh can be visit to a small city named of Batha. Different
nationality holder person meet at a one time in a week to Batha city. Batha is a
centre of meeting of stranger like Pakistani, Indian, Nigerian, Phillipini,
Bengali, Nepali, Sudani, Yamani and many more. At Juma Day every employee surely
go to Batha for purchasing goods to use for a week. Here can be found too much
market in various sector.