Subject: Arabic Language Test - Mohd Salman
From: Mohd Salman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Oct 2020 12:11:00 -0400

Foreign Language
Screening Test

Name

Mohd
Salman    /  (+91) 8858573595
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First, I apologize to him, after that I find where I made a
mistake and accept with a wide heart my mistake and promise him not to make a
mistake again and complete his request as soon as possible and deal with him
gently even if he gets angry

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I'm Mohd Salman

I'm from orai dist jaloun

• 4 Year Graduated in creed & philosophy in Arabic language at Al-Azhar
University, Cairo, Egypt.

• 1 Year Arabic course from Shaikh Zaid Arabic Arabic center, Cairo Egypt.

• 3 Years Arabic course in Jamia Samdia Dist.Auraiya U.P India.

• Maulvi, Alim Kamil Fazil dabble Fazil from Arabic, Persian, board Lucknow UP
India.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الفرق
بين خدمة العملاء الجيد و جيدا جدا هو بحسب
الأخلاق و التعامل معه

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

الأخلاق العالي

التعامل الجميل

سرعة الإجابة

الالتزام العمل

عدم تكرار الخطأ

سرعة الاستماع والفهم

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

انا سافرت الى
القاهرة عاصمة مصر مرارا و تكرارا لاني كنت
ادرس هناك و زرته اماكنها المختلة كالاهرامات
الجيزة و المتحف المصري و النيل و غير ذالك
كثيرا و تعاملت مع من يعيشون هناك و قضيت
اياما لا انساها طول عمري