Subject: Arabic Language Test - Masihuddn Siddiqui
From: Masihuddn Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Oct 2020 02:36:19 -0400

Foreign Language
Screening Test

Name

Masihuddn
Siddiqui     /  (91) 7905349690
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First of all I apologize for that with using of courtesy words
and will check the order details if there is any mistake happened by me so I
will talk politely with customer and and apologize then I will ensure him that
your order will reach in some time if any problem you face related your order so
please contact me

Have a nice day

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is masihuddin I belong from Balrampur Utter perdesh India

I have completed my B. A honor in Arabic from KMCUAF university Lucknow. I have
done diploma in Arabic English translation from same university .

I am quite good in arabic and English.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

الفرق بين خدمة العملاء جيدة
وخدمة العملاء رائعة

الاول. يعني وضع العملاء في كلامه مطمئن

والثاني. وضع العملاء في كلامه مطمئن و رائعة
عظيمة عنده

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

1 . عندي مهارة للسنة

2.انا اعرف كيف يتكلم من الضيوف والعملاء و كيف
اعطيهم الاجابة والثقة

3.انا احب ان اتكلم معهم بدون مشكلة

4.حينما انا اتكلم من الضيوف او العملاء فتجد
ان شاءالله الشفقة والرحمة

5.انا اعرف بسرعة ما يحتاج الضيوف

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

مرة واحدة انا
ذهبت الى مدينة لكناو لزيارة تُعرف مدينة
لنكاو الهندية بأنّها إحدى أهم المراكز
الأدبية انا ذهبت الى امام بارة وزرت على كل
مكان والاسواق