Subject: Fwd: Arabic Language Test - Mohd Salman
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 6 Oct 2020 06:59:01 -0700 (MST)

Hi Team, 

Please evaluate written and spoken both 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Oct, 2020, at 13:55, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohd Salman / (+91) 8858573595 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First, I apologize to him, after that I find where I made a mistake and accept with a wide heart my mistake and promise him not to make a mistake again and complete his request as soon as possible and deal with him gently even if he gets angry 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mohd Salman 
I blong kanpur uttar pradesh 
i Complete my graduation from an arabic university in Cairo, Egypt (misr) 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمة العملاء الجيد و جيدا جدا هو بحسب اخلاقه و معاملته 
العامل الذي يتعامل بالاخلاق و يستمع جيدا و يرد برفق هو جيدا جدا اما غيره فهو جيد 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	التفهاهم جيدا 
الاخلاق العالي 
التعامل بالرفق 
الاستماع و الرد علي الوقت 
والتخصص في اللغة العربية و فهمها و نطقها 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا سافرت الي القاهرة و هي عاصمة مصر سافرت مرارا و تكرارا لاني كنت ادرس هناك و زرتها و تعاملت مع من يعشون هناك و عشت معاهم سنوات عديدة و زرت اماكن كثيرة منها الاهرامات التي مسجلة في عجائب سبعة للدنيا و زرت متحفا ايضا و النيل و غير ذالك كثيرا