Subject: Arabic Language Test - Mohammad Shahid
From: Mohammad Shahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Oct 2020 08:51:49 -0400

Foreign Language
Screening Test

Name

Mohammad
Shahid    /  (+91) 9560634554    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I'll say him that,sir please
give me 5 minutes,I call you back once confirmed from my delivery boy and call
you,

After 5 minutes I'll call him and say him sorry for your waiting and informing
you that your address was incorrect  that's why my delivery boy did not reached
to you, please give me one more chance for giving  my best , and it will be
free delivery and I'm sure it will be delivered within 30 minute

Thank you

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I'm
Mohammad Shahid from Balrampur,Uttar Pradesh, my late father's name Mohammad
Israil , blongs a middle family, having 2 brothers and

2 Sisters , I'm married  and have 3 children, my age is 32 years old

Education : completed my graduation from an Arabic Institute ,Jamia Salfia
Banaras,

Started work from a workshop in delhi

2 years,as a salesman

I worked in Saudi Arabia 9 years as a salesman,

And worked 3 months in Dental Clinic Cosmodent

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

بين الخدمات الطيبة واحسن
الخدمة للزبون فرق كبير ، من الخدمه الطيبة
الزبون يمكن أن يطمأن من خدماتنا واحتمال ان
لا يطمأن،وفى الخدمة عالية للزبون هو يطمأن
اكثر لان  فى الخدمة العالية تكون رعاية جيد
جدا للزبون.

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

عندى استعداد وخبرة
لاطمينان الزبون، وأنا اعرف ان أتعامل من
زبون جيد جدا

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

أنا ذهبت إلى السعودية
العربية ، وهناك مدينة دمام ،هاذا واحد
محافظة السعودية،هاذه المدينة جميلة
جدا،وهناك شواطي البحر،زرت شواطئ البحر، ذاك
جميلة جداً ،وفى كل منطقة منتزهات
جميله،والناس اخلاقهم عالى وكلامهم غالى
وحلو هم ما يتكلمون أحدا  بحسن
الأخلاق،ونساءهم وبناتهم ذات الاخلاق
ومهذبات،هن يطلعن من بيوتهن مع الحجاب، وأنا
الجو عندهم حار جداً ، التبريد يكون فى كل بيت
والسكن ،ما أحد يعيش زين بدون
تبريد،