Subject: Fwd: Arabic Language Test - Hamzah Abdul Menem
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 5 Oct 2020 22:57:59 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Oct, 2020, at 00:57, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Hamzah Abdul Menem / (+91) 9998205852 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First I will say sorry to him, and he is on right, then I will tell him that there is a mistake that happened and we will fix this quickly, also that is will never repeat with him again. Then I will tell this personal mistake sometimes happens wrongly due to the pressure work. maybe I offer him a free pizza. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	my name is Hamzah Abdul Menem, I am 26 years old , i am from Syria Single. 
I am master's student in college, (chemical engineering), I have worked as a teacher for chemistry before. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	حتى تكون خدمة العملاء متميّزة يجب على الشركة عدم انتظار العميل حتى يطرح مُشكلته، بل على الشركة الاعتناء بالعملاء الذين لا يقومون بتقديم الشكاوى والاستفسارات؛ إذ من المُمكن أن تخسر الشركة مجموعةً كبيرةً من علمائها بسبب عدم الالتفات إلى متطلّبات العملاء الصامتين إن صح التعبير. 
إنّ خدمة العملاء الجيّدة هي مزيج من الموظفين المُدرَّبين جيداً ونظام فعّال، حيتُ أنّهُ يرغب العملاء في مُقابلة ممثلي خدمة العملاء ذوي المعرفة والمهنية بنظام فعّال تحت تصرفهم لحل مشاكله م,خدمة العملاء الجيدة هو التفاعل المباشر بين المستهلك الذي يشتري وممثل الشركة التي تبيع . 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لانه لدى القدرة على تحمل ضغط العمل. 
لدى مهارة الاستماع إلى الآخرين. 
استطيع العمل باللغتين العربية والإنجليزية. 
استطيع أن اتقبل والتعامل مع النقد. 
استطيع العمل على تطوير مهاراتي في حل المشاكل. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	قد سافرت داخل سوريا وخارجها. 
داخل سوريا سافرت إلى محافظات أخرى كمحافظة دمشق وحماه. 
اما خارج سوريا فقد سافرت إلى لبنان والهند. 
داخل الهند كنت قد ذهبت في فبراير الماضي إلى مومباي واقمت فيها لمدة ثلاثة أيام.