Subject: Arabic Language Test - Mohamed fakhreldin Elhassan
From: Mohamed fakhreldin Elhassan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Oct 2020 09:26:24 -0400

Foreign Language
Screening Test

Name

Mohamed
fakhreldin Elhassan     /  (+0091) 9003024929
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I’m sorry for keeping you waiting for longer than it should be
, I checked with our delivery staff he is on the way to your address and he
delayed because there’s heavy traffic , within 10 to 15 minutes he will be at
your doorstep for sure . Sorry for the delay hope you will accept my apology

thank You

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I’m
Mohamed from Sudan , born in 1991 in Khartoum city , a good husband and father
of two kids , I took my primary education higher secondary school in Sudan , I
came to India in 2011 for completing my studies in madras university division of
business administration , I’ve received my degree and joined Dr Kamakshi
memorial hospital as overseas coordinator  from the period of July 2014 till
July 2017

The main duties was to coordinate with the Arab patient who seeking treatment in
the hospital and the doctor

In 2018 I joined SRM group under the same posting and I left the job in 2019

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الزبون الجيد هو الذي نادر القدوم
الي لكن الزبون العظيم هو الذي ياتي باستمرار
دون انقطاع ويتصف بصفة الولاء الدائم

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

لان لدي الرغبه في خدمه الزبائن
واجد نفسي اكثر راحه في التعامل مع الزبائن

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

سوف اتحدث عن مقاطعة بوندشيري التي
قمت بزيارتها قبل اربعه اعوام وهي من اجمل
المدن التي قمت بزيارتها خلال تواجدي في
الهند , حيث انها تتمتع بموقع جغرافي مميز
يجعلها وجهة لجميع الاجانب من جميع انحاء
العالم مدينه ساحليه ذات طبيعيه خلابه ,منظمه
ومرتبه ترتيب يميزها عن بقيه مدن الهند
الكبيره , مالفت انتباهي لهذي المدينه ان بها
مزيج بين الثقافه الفرنسيه والهنديه في آن
واحد نظارا لانها كانت مستعمره فرنسه , تتميز
بساحل طويل علي امتداد المدينه مايجعلها مكان
مناسب لقضاء عطله صيفيه جميله مع الاصدقاء ,
اتمني زيارتها مرة اخري والجلوس بالقرب من
الشاطئ والاستمتاع بالطبيعه