Subject: Fwd: Arabic Language Test - HOSAM KASHAEA
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 5 Oct 2020 05:21:12 -0700 (MST)

Hi Ash, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Oct, 2020, at 16:21, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	HOSAM KASHAEA / (0091) 9586093160 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Whatever it was, I would be honest with him and take responsibility for the mistake, and I will say there was a mistake on my part. We sent pizza to another address. Please apologize and I promise you will not repeat this mistake again 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I spent most of my life teaching and working .. Now I am a graduate of the Department of Chemistry, I also finished the diploma and currently complete the Masters. I previously worked in a bank when I was in Syria and also received a café where I was responsible for accounting and administrative affairs in it. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	تتمثل تجربة خدمة العملاء الرائعة في تقديم "الميل الإضافي" للعميل. توفير ما يحتاجه العميل ولكن أيضًا بذل قصارى جهدك للقيام بذلك. كما أنه من دواعي سرور العميل أن تكون قد تلقيت المكالمة وحلّت مشكلته وأن تترك انطباعًا جيدًا ليس لك فقط ولكن للشركة التي تمثلها. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ببساطة لاني املك العديد من المهارات ومنها 1. مهارات التواصل 2. مهارات الاستماع الى الآخرين 3.مهارات الذكاء العاطفي 4.مهارات حل المشاكل 5.مهارات التعامل مع النقد 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد سافرت إلى لبنان بالرغم من صغر حجمه ولكنه جميل جدا يتميز هذا البلد بالعراقة والفن وقبل ان أتي إلى الهند مررت ب دبي انها مدينة تجارية وجميلة أيضا الان انا في الهند وهذا البلد غني عن التعريف الهند تشتهر بكونها موطن لديانات مختلفة . – الهند ثانى أكبر دولة من حيث عدد السكان . – الهند تشتهر بمعمارها الرائع ومن أبرز المعالم التى تدل على 
جمال معمارها ولقد زرت بعض المدن فيها منها 
surat و bharuch و mumbai