Subject: Arabic Language Test - Abdullah Tawfik
From: Abdullah Tawfik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Oct 2020 08:15:13 -0400

Foreign Language
Screening Test

Name

Abdullah
Tawfik    /  (0091) 9660952148
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Sorry sir. I will be on my way in few minutes. Actually I missed
your address direction but I will soon be there.

Sorry for the inconvenience caused.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Abdullah faroq Abdullah Ahmed Tawfik.

I am citizen of Yemen and staying in India. 28 years male. Blessed from Faroq
Abdullah Ahmed Tawfik family with 2 brothers and 3 sisters. Am  Married and
blessed with two kids.

I did my junior, mid and senior secondary school in Yemen. I did my bachelor
studies in Nims dental college Jaipur Rajasthan. Graduated as bachelor of dental
surgeon. Currently am doing my internship and about to complete in few
months.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الخدمة الجيدة تساهم في زيادة ارباح
المنشأة لأن العميل سيكون راضي وبالتالي
سيعاود استهلاك الخدمة أو المنتج من نفس
المنشأة وسيقوم بالترويج للمنشأة بناءأ على
خدمة العملاء التي تلقاها

الخدمة المتميزة أيضا كالخدمة الجيدة
بالإضافة إلى تعامل مع العملاء بخلق
حسن

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

لدي مهارات التواصل الجيد ومستمع
جيد

لدي القدرة على العمل في فريق العمل

لدي القدرة على حل المشكلات

لدي القدرة على العمل تحت الضغوطات

وانا شخص يمكنك الاعتماد عليه

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

أنا  من اليمن

وسافرت الى عمان

وانا حالياً في الهند جايبور