Subject: Re: LSM Joining Case Test - Tushar Sachdeva
From: Tushar Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Oct 2020 13:29:39 -0400

LSM Joining Case
Test

Name

Tushar
Sachdeva

E-mail

[email-masked]

Phone Number

(+91) 9870350858

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In this
blurb, details regarding delivery of tickets has been stated and also,
Information is provided regarding download of E - Tickets. Details regarding
Tracking of Tickets is also provided.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good Customer Service is done as it's
considered as a Job only and great Customer Service is done as Agent puts
himself in Customer's shoes while providing any Information or solving their
Queries. A good Customer Service is like barely keeping Customer satisfied &
on the other hand, a great Customer service is like keeping customers satisfied
and loyal as well. A good Customer service is like just solving problems,
providing information and on the other hand, a great Customer service is like
going extra mile to help the customer keeping satisfied & loyal as well. A
good Customer service is just like doing your Job in helping customers whereas a
great Customer service is like taking ownership of helping the customer. At the
end maybe he or she will be very happy with the resolution & will provide
good feedback.

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