Subject: Arabic Language Test - Yousif Sheikhaldien
From: Yousif Sheikhaldien <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Oct 2020 12:35:45 -0400

Foreign Language
Screening Test

Name

Yousif
Sheikhaldien    /  (305004) 9983589097
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I will aplogize to him and order a new one to him from me, and
I will give him a gift. Also I will call the delivery to come back.

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

Basically I studied civil engineer but I have
experiance in the typist

I worked as a coustomer care in sudan. And I worked as  a call center in
bangluru for 3 month. In addition to I worked as a call center in delhi for 2
month. I worked as typist for 3 years in Sudan. Also I worked as typist in UAE -
Sharjah for 6 month

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

For the
good customer I have to keep my customers satisfy; and regarding to the great
customer I will not only keeping them satisfy, I wil keeping them loyal

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

What makes me an ideal candidate for a customer service job is
my sincerity and commitment to deliver excellence. This taught me a very crucial
realization... that the every service is reflection of a company's vision and
mission. I always make it my goal to personalize my interaction with customers
to maintain and create new relationships.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

One of the most beautiful
cities that I visited is Al-Ain in the UAE .. The scenery was very beautiful,
especially Jebel Hafeet, which is located near it, and their people are very
kind.  I spentaround a week there and I enjoyed very much these days in this
city that I had never seen before.  On the first day, we went to the parks and
throughout the day we were enjoying and playing until the end of the day.  On
the next day we went to our relatives and they prepared a delicious food for us,
on the next day we went to beautiful concerts .. The next day we went to the
water park, and it was one of the most wonderful parks that I went to.  On the
next day we went to the international city that dazzled me  because it has
different idea and contains a miniature model for each country and its symbol,
whether this model is a statue like USA, or Al-Fateh tower like Khartoum, or an
Islamic symbol like Saudi Arabia.  This city contains all the games that you
may or may not think of, and I advise everyone to watch one of the beauty city
to visit it .. This international city is located outside Dubai, but near it.
Then we returned back to the Al Ain.  Al Ain is one of the leading cities in
the UAE, because besides the beauty that it possesses, it is a very developed
city because it has advanced technology, and  civilization that you can not
find in other cities. The people of this region care deeply about time because
they believe that time can surpass all of the world and the wondrous city of Al
Ain, where there is no house containing more than three floors, under the
instructions of the governor of the city.  I hope to return to this beautiful
city again and return to the days I lived in it