Subject: Fwd: Arabic Language Test - LAYLA ADEL SHOFAR
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 2 Oct 2020 07:01:44 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Oct, 2020, at 18:03, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	LAYLA ADEL SHOFAR / (0091) 6375277446 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	
I must apologize to the customer for mistake in the order and I&#039;ll see the distance between me and the customer&#039;s order then specify how much time it takes me to reach him and I&#039;ll tell the customeri I will soon be at your destination on the time، , Very sorry for the inconveniences . 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name&#039;s LAYLA ADEL ALI MUSAED SHOFAR 
I&#039;M 26 YEARS OLD 
I&#039;M INTERN DENTAL STUDENT IN NIMS UNIVERSITY IN JAIPUR 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمة الجيده تساهم في ازدياد ربح الشركة وازدياد اعداد العملاء 
الخدمة الرائعة تساهم في زيادة ارباح الشركة لأن العميل سيكون راضي وبالتالي سيعاود استهلاك الخدمة أو المنتج من نفس الشركة وسيقوم بالترويج للشركة بناءأ على خدمة العملاء التي تلقاها . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ان اعمل بجد مع فريق العمل 
ان اكون صادق في تعاملي 
ان احاول إرضاء العميل على المنتج 
ان يكون لدي جميع المعلومات عن المنتج والشركة الام لكي اعرف ان أجيب على جميع اسئلة العملاء المباشرة وغير المباشرة بطريفة منتظمة وصحيحة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	بلادي الأم هي اليمن 
وأيضاً سافرت الى سلطنة عمان 
وانا حالياً في الهند في مدينة جايبور في راجستان