Subject: Arabic Language Test - LAYLA ADEL SHOFAR
From: LAYLA ADEL SHOFAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Oct 2020 08:33:53 -0400

Foreign Language
Screening Test

Name

LAYLA ADEL
SHOFAR    /  (0091) 6375277446    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I must apologize to the customer for mistake  in the order and I&#039;ll
see the distance between me and the customer&#039;s order  then specify how
much time it takes me to reach him and I&#039;ll tell the customeri I will
soon be at your destination on the time، , Very sorry for the inconveniences
.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My
name&#039;s LAYLA ADEL ALI MUSAED SHOFAR

I&#039;M 26 YEARS OLD

I&#039;M INTERN DENTAL STUDENT IN NIMS UNIVERSITY IN JAIPUR

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الخدمة الجيده تساهم في ازدياد ربح
الشركة وازدياد اعداد العملاء

الخدمة الرائعة تساهم في زيادة ارباح الشركة
لأن العميل سيكون راضي وبالتالي سيعاود
استهلاك الخدمة أو المنتج من نفس الشركة
وسيقوم بالترويج للشركة بناءأ على خدمة
العملاء التي تلقاها .

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

ان
اعمل بجد مع فريق العمل

ان اكون صادق في تعاملي

ان احاول إرضاء العميل على المنتج

ان يكون لدي جميع المعلومات عن المنتج
والشركة الام لكي اعرف ان أجيب على جميع اسئلة
العملاء المباشرة وغير المباشرة بطريفة
منتظمة وصحيحة

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

بلادي الأم هي اليمن

وأيضاً سافرت الى سلطنة عمان

وانا حالياً في الهند في مدينة جايبور في
راجستان