Subject: Arabic Language Test - Yunes Alsayadi
From: Yunes Alsayadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Oct 2020 06:16:55 -0400

Foreign Language
Screening Test

Name

Yunes
Alsayadi    /  (0091) 6284840237    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

In this case, I'll apologize,
tell him that due to some issues in the system the delivery will take a bit
longer time. Sorry sir, you might wait for sometime till we try to fix the
issue. Your delivery will reach you after sometime. I wish you could understand
sir. Such issue won't be repeated. Actually we are going to re-enter the order
again and it may take 30 minutes more. Sorry sir again.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am Yunes Alsayadi, 27 years old. I am having master degree
in Pharmaceutical analysis.

My profession is pharmacy and I can also work in analytical laboratory as
analyst.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Good means
offering a service that satisfy the customer. while great means offering
services that not just sastify the customer, it can also include making the
customer be attracted and loving the service.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

I am
talented in communication. I can listen carefully, analyzing the problems and
fixing it fastly. I am also patient and can talk even for hours if required. I
am hard working, believe in working in team.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

Jaipur city.

Jaipur, popularly known as the Pink City of India, is the largest city in the
state of Rajasthan. It is also the capital of Rajasthan. Known for Hawa Mahal,
Jal Mahal, Amer Fort, Jantar Mantar and several other places to visit, Jaipur
has numerous stories to tell. Each place has a history of its own and the
stories, legends and myths make it even more special. In Jaipur, I enjoy eating
special sweet of Rajasthan like Rasmalai. All buildings are pink so it's called
the pink city. I will always be in love with this city because I can find
everything in it.