Subject: Arabic Language Test - Fras Abdulbary
From: Fras Abdulbary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Oct 2020 05:27:16 -0400

Foreign Language
Screening Test

Name

Fras
Abdulbary    /  (91) 8209275003
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

At the beginning, I will apologize for this problem to the
customer and offer him all my apologies and also try to absorb his anger
....after that I will contact the delivery man and tell him about the mistake
that occurred and ask him about his exact location, If his location is close to
the customer’s address, I will ask him to go to him immediately  And in the
event that it is far from the customer’s address, I will cancel the  order ..
then I will return to the customer and offer him my apologies for the delay
again.I will present to him some of the existing offers and try to draw his
attention to new types, and then I will take his request again and make sure of
the correct address and try to deliver the order to him as soon as
possible

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am fras
Abdulbary , i am from yemen, 25 years old .. l have completed my bachelor's in
Jaipur /India  (petroleum engineering) 2018_2019

I have studied MS office in October /2018

I was working with Wagabat application for fast food delivery in yemen for 8
months

A first aid course in /2020

A course in human development/ 2020

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

من وجهه نظري العملاء
المميزون هم أولئك الذين يقدمون دخلًا طويل
الأجل للشركة. من المهم جدًا أن تجعل عميلًا
متميزًا كعميل مخلص لك لأن له تأثيرًا
وتأثيرًا أكبر في السوق مما يمكن أن يساعدك في
زيادة المبيعات

العميل المييز هو العميل المواظب على استجرار
السلعة اما العميل غير مميز يستجر السلعة
احيانا

العميل المميز مواظب على تسديد التزاماته

العميل المميز له امتيازات حسم مختلفة

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

1/اشتغلت مسبقا في هذا المجال

2/تحملي لضغط العمل وساعات العامل المتواصله

3/قدرتي على التواصل مع العرب باللغه العربيه
والاجانب باللغه الانجليزيه

4/الصبر على اساءه العميل ان حدثت

5/قدرتي على امتصاص غضب العميل والسيطره على
الموقف

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

لقد زرت العديد من الدول العربيه
والاجنبيه على سبيل المثال لقد زرت جمهوريه
مصر  وتعرفت على الحضاره الفرعونه وعظامتها
من حيث بناء الاهرامات وتاريخ

الفراعنهه ..كما اني زرت جمهوريه السودان وفي
السودان ادركت ان الشعب السوداني شعب لطيف في
تعامله  زرت في السودان نهر النيل وكانت
الاجزاء رائعه في المساء ..اما بالنسبه للدول
الاجنبيه لقد زرت ماليزيا واندهشت عند زيارتي
لها بالتحضر والعمران في المباني والطرقات
والنظام ونظافه ..ماليزا دوله جميله جدا وارغب
في زيارتها مره اخرى ..