Subject: Arabic Language Test - Ali Hamid Abdullah Alamri
From: Ali Hamid Abdullah Alamri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Oct 2020 05:19:09 -0400

Foreign Language
Screening Test

Name

Ali Hamid
Abdullah Alamri    /  (+91) 9145977514
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Hi dear customer

Thanks for contacting us ,

Your order number 4765428 is on the way to you , if you can just wait for more
15 minutes, we have contacted the carrier and we found out that the he has got a
wrong address..... If you can wait sometimes the carrier now on route to other
customer and coming to you in few minutes

[9/28, 4:56 PM] Mustafa Alawdi:

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am Ali Hamid Abdullah Alamri

I have completed my degree in B.tech civil engineering .. i have great
experience in Microsoft office program, i attend many courses in communication
and business

Also i have done  courses in my branch

I have good communication skills

I have worked in on organization working in counting

I speak Arabic

And English

And Indian

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

يتمثل
الاختلاف الرئيسي بين تقديم خدمة عملاء جيدة
وتقديم خدمة عملاء رائعة في أنك ، في السابق ،
ربما بالكاد تحافظ على رضا عملائك ؛  بينما في
الأخير ، فأنت لا تحافظ على رضاهم فقط بل
تحافظ أيضًا على ولائهم

في خدمة العملاء الجيده انت تلبي توقعات
العميل لاكن في خدمة العملاء الرائعه انت
تتجاوز توقعات العميل وتقدم له الخدمه
بالطريقه التي تبهره فيها وتكسب ولائه.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

اتحمل ضغوطات العمل لان سبق لي
وعملت في شركة محاسب

اتمتع بروح الفريق والعمل الجماعي

القدره على التواصل مع الزبون وحل جميع
مشاكله

الالتزام والانضباط بالعمل تحت كل الظروف

اتمتع بالصبر وحسن التعامل مع الزبون

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

سبق لي وزرت كشمير السنه الماضيه

كانت من اجمل المدن التي زرتها

استمتعت بمناظرها الجميله واجوائها الساحرة
واكثر ما حبيت فيها طيبة اهلها وكرمهم امضيت
فيها نصف شهر وتمنيت انها كانت اكثر