Subject: Re: Arabic Language Test - Ali Almohammed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 1 Oct 2020 06:39:37 -0700 (MST)

Hi Harpreet, 

The candidate is native and but he did not write enough, if we can retest him it will be better. 
For spoken 9 out of 10. 

Regards 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 1 October, 2020 16:04:50 
Subject: Fwd: Arabic Language Test - Ali Almohammed 

Hi Team, 

Please evaluate the test internally. 
Both Written and Spoken evaluation is required. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Oct, 2020, at 12:14, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ali Almohammed / (091) 9316583467 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will apologize to the customer and correct the situation and try to satisfy the customer 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Bachelor degree in Applied Geology from albaath University 
2 years experience in teaching as a teaching assistant in albaath University 
I am doing master degree in petroleum exploration in pdpu 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	A good customer is one who almost usually communicate with us. 
A great customer is one who always communicates with us. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1_ القدرة على التواصل 
2-سرعة الأداء في العمل 
3-القدرة على استيعاب مطالب العميل 
4-السعي لإرضاء العميل 
5-توفير عروض للعملاء الدائمين 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد زرت خلال مدينة بونا لقد كانت من اروع المدن التي زرتها على الاطلاق طقس جميل جدا وطبيعة خلابة بالإضافة إلى وجود العديد من المطاعم المتنوعة التي تقدم اطباق من مختلف البلدان