Subject: Re: Arabic Language Test - Salman Hadi DAHWAL
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 1 Oct 2020 06:32:43 -0700 (MST)

Hi Harpreet, 

The candidate is native and i evaluate for written test 9 out of 10 
For spoken 9 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 1 October, 2020 16:08:21 
Subject: Fwd: Arabic Language Test - Salman Hadi DAHWAL 

Hi Team, 

Please evaluate the test internally. 
Both Written and Spoken evaluation is required. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Oct, 2020, at 14:15, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Salman Hadi DAHWAL / (+91) 08197447421 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hi this is Pizza Hut phone my I help you sir, what your order sir ,oky sir your order will deliver within 30 minutes . 
Hi sir what's problem, your order didn't receive yet oky sir could you wait a minute let me check, I am sorry sir we have written incorrect address let me write the correct address, we are apologise sir to make you waiting. I will try to make it order quickly and if it late again please inform us we will manage the problem, once again sir accept our apologies we promise you that don't come again like this mastik 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Salman iam from Yemen iam 32 year old 
Iam married I graduated B.tech in petroleum engineering I am doing m.tech in petroleum engineering right now . 
My habits football, swim, and travel and I like to work within online business 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملا بالنسبة لي هوايه قبل ان تكون عمل خدمة العملا يجب ان تكون في الشخص الي يعمل في هذا المجال القدره على التعامل بلطف وبصبر وبحكمه مع العملاء لانه ممكن تصادف اشكال متنوعه من العملاء لذالك يجب التعامل بهدوء مع كل الاشكال 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	يجب ان يكون لديه لغة التفاهم مع العملا 
يجب ان يكون لطيف في التعامل 
يجب ان يكون عنده حس التواصل مع العملاء 
خدمة العملاء تتطلب التواصل السريع والرد السريع على العملاء 
ايظا اجادة اللغه التي يتكلم بها العملاء لتسهيل التواصل السلس مع العملاء 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا من اليمن وزرت العديد من الاماكن في اليمن اما خارجيا زرت سلطنة عمان والتقية بمواطنيين عمانيين كثير وايظا زرت المملكه السعوديه وايظا التقيت بعدد كبير من المواطنين السعودين ولدي اصداقاء من السعوديه ولا زلنا في تواصل مستمر ايظا زرت العديد من المناطق في الهند والتقيت بعديد من المواطنين الهنود وتعرفنا على الكثير من الثقافات المختلفه في الهند وعمان والمملكه