Subject: Re: Arabic Language Test - Abubaker Ahmed Al arashi
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 1 Oct 2020 06:28:00 -0700 (MST)

Hi Harpreet, 

The candidate is native and i evaluate for written test 9 out of 10 
For spoken 9 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 1 October, 2020 16:13:38 
Subject: Fwd: Arabic Language Test - Abubaker Ahmed Al arashi 

Hi Team, 

Please evaluate the test internally. 
Both Written and Spoken evaluation is required. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Oct, 2020, at 15:43, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Abubaker Ahmed Al arashi / (0091) 8847011394 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first of all, I will apologize to the customer for the mistake done by me. then I will offer to him if he wants this order free or should I have to give a promo code. And if I have the chance to delivered the order I will take it and apologize again for the mistake. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I Abubaker Ahmed from Yemen, my family was living in UK while I was a kid so we communicate in English. I have studied Civil Eng. in India. While am I in India I use E-mail to communicate with Teachers. However, I use to write many applications during studying my degree. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمه العملاء الجيده:- 
1-يجب ان تكون سريعة الرد 
2- الاستماع الجيد للعميل 
3- ايجاد الحل المناسب لمشكلة العميل 
خدمه العملاء الافضل:- 
1-سرعه الادء في الرد بذوق 
2- عدم الاطاله مع العميل 
3- مباشره ايجاد حلول لإرضاء العميل 
4-شكر العميل علئ الاتصال بنا 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	امتلاك مهارات تواصل وشخصية ممتازة 
عمل تحت الضغط 
حل المشاكل 
يوجد لدي الرخصة الدولية لقيادة الكمبيوتر (ICDL) 
مؤدبًا ولكن حازمًا 
التفاوض والإقناع 
مهارات استماع جيدة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	بينما كنت ادرس في الهند سافر اهلي الئ مصر وحينها سافرت انا ايضا الئ مصر وبعد وصولي مصر اقترح ابي ان نسافر الئ الاسكندرية فذهبنا. عند وصولنا الاسكندريه كان الجو جميل لان الجو في القاهره كان حارا. قمنا ب التجول علئ شواطئ الاسكندرية واكلنا الافطار علئ الشاطئ. ثم ذهبنا الئ المتحف الوطني يالاسكندري.راينا التماثيل القديمه و مجموعة من العملات وايضا المتحف لديه قاعة خاصه للاثار الغارقة. بعد ذالك ذهبنا الئ المطعم وتناولنا وجبات بحريه في مطعم مشهور جدا .كانت افضل رحلة في حياتي لاني كنت وحيدا في الغربه بعيد عن اهلي ثم فجاءه وانا معهم.