Subject: Arabic Language Test - Mohammed shamsan
From: Mohammed shamsan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Oct 2020 08:05:07 -0400

Foreign Language
Screening Test

Name

Mohammed
shamsan    /  (+91) 9322708748    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

We apologize' for this that you
were not informed in advance, but another 15 minutes were added to your order
due to the addition of the gift to your order.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

1/Computer course

2/English Language course

3/I worked in the field of fashion and beauty marketing for a period of 6
years

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الخدمة الجيدة :أن تقدم جميع الخدمات
المتاحة لديك للعميل

الخدمة الرائعة :أن العميل اليك بخدماتك
العديدة والمتميزة

* أن تفي بوعودك في كلا الحالتين

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

١/القدرة على تحمل ضغوط العمل

٢/لدي خبرات سابقة في مجال التسويق

٣/لدي الشغف وحب العمل

٤/سرعة التكييف في بيئة العمل

٥/لدي أفكار جديدة ومبتكرة

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

كانت مدينة
الرياض في سنة ٢٠١٩  شهدت أفضل تغير على مر
السنوات السابقة من احتفلات ومهرجانات
عالمية لاتعد كان الشعور جدا رائع مع الجو
الممطر أتمنى أن ازورها مرة أخرى