Subject: Arabic Language Test - HOSAM KASHAEA
From: HOSAM KASHAEA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Oct 2020 06:51:34 -0400

Foreign Language
Screening Test

Name

HOSAM
KASHAEA     /  (0091) 9586093160
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Whatever it was, I would be honest with him and take
responsibility for the mistake, and I will say there was a mistake on my part.
We sent pizza to another address. Please apologize and I promise you will not
repeat this mistake again

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I spent most of my life teaching and working .. Now I am a
graduate of the Department of Chemistry, I also finished the diploma and
currently complete the Masters. I previously worked in a bank when I was in
Syria and also received a café where I was responsible for accounting and
administrative affairs in it.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

تتمثل
تجربة خدمة العملاء الرائعة في تقديم "الميل
الإضافي" للعميل. توفير ما يحتاجه العميل ولكن
أيضًا بذل قصارى جهدك للقيام بذلك. كما أنه من
دواعي سرور العميل أن تكون قد تلقيت المكالمة
وحلّت مشكلته وأن تترك انطباعًا جيدًا ليس لك
فقط ولكن للشركة التي تمثلها.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

ببساطة لاني املك العديد من
المهارات ومنها 1. مهارات التواصل 2.  مهارات
الاستماع الى الآخرين 3.مهارات الذكاء
العاطفي 4.مهارات حل المشاكل 5.مهارات التعامل
مع النقد

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

لقد سافرت إلى لبنان بالرغم
من صغر حجمه ولكنه جميل جدا يتميز هذا البلد
بالعراقة والفن وقبل ان أتي إلى الهند مررت ب
دبي انها مدينة تجارية وجميلة أيضا الان انا
في الهند وهذا البلد غني عن التعريف الهند
تشتهر بكونها موطن لديانات مختلفة .
– الهند ثانى أكبر دولة من حيث عدد السكان .
– الهند تشتهر بمعمارها الرائع ومن أبرز
المعالم التى تدل على

جمال معمارها ولقد زرت بعض المدن فيها منها

surat و bharuch و mumbai