Subject: Arabic Language Test - Salman Hadi DAHWAL
From: Salman Hadi DAHWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Oct 2020 04:45:29 -0400

Foreign Language
Screening Test

Name

Salman Hadi
DAHWAL    /  (+91) 08197447421    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

Hi this is Pizza Hut phone  my
I help you sir, what your order sir ,oky sir your order will deliver within 30
minutes .

Hi sir what's problem, your order didn't receive yet oky sir could you wait a
minute let me check,  I am sorry sir we have written incorrect address let me
write the correct address,  we are apologise sir to make you waiting.  I will
try to make it order quickly and if it late again please inform us we will
manage the problem,  once again sir accept our apologies we promise you that
don't come again like this mastik

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am Salman iam from Yemen iam 32 year old

Iam married I graduated B.tech in petroleum engineering I am doing m.tech in
petroleum engineering right now .

My habits football, swim, and travel and I like to work within online business

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

خدمة
العملا بالنسبة لي هوايه قبل ان تكون عمل خدمة
العملا يجب ان تكون في الشخص الي يعمل في هذا
المجال القدره على التعامل بلطف وبصبر وبحكمه
مع العملاء لانه ممكن تصادف اشكال متنوعه من
العملاء لذالك يجب التعامل بهدوء مع كل
الاشكال

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

يجب ان يكون لديه لغة التفاهم مع
العملا

يجب ان يكون لطيف في التعامل

يجب ان يكون عنده حس التواصل مع العملاء

خدمة العملاء تتطلب التواصل السريع والرد
السريع على العملاء

ايظا اجادة اللغه التي يتكلم بها العملاء
لتسهيل التواصل السلس مع العملاء

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

انا من اليمن وزرت
العديد من الاماكن في اليمن اما خارجيا زرت
سلطنة عمان والتقية بمواطنيين عمانيين كثير
وايظا زرت المملكه السعوديه وايظا التقيت
بعدد كبير من المواطنين السعودين ولدي
اصداقاء من السعوديه ولا زلنا في تواصل مستمر
ايظا زرت العديد من المناطق في الهند
والتقيت بعديد من المواطنين الهنود وتعرفنا
على الكثير من الثقافات المختلفه في الهند
وعمان والمملكه