Subject: Tech Support Candidate - Santhosh Kumar
From: Santhosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Oct 2020 03:44:29 -0400

Tech Support
Test

Name

Santhosh
Kumar

E-mail

[email-masked]

Phone Number

(96767) 99198

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Hyderabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Hardware -
Basic
Hardware - Advanced
System administrator

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Primaccess

System administrator

2019

35000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I did
mcsa I have 3 years experience in system administrator

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
Bluetooth pair to the speaker

What according to you makes you a
good candidate for customer service or technical support job?

System administrator

On a scale of 1 - 5
please rate your fluency in spoken English

1