Subject: Arabic Language Test - Zakaria Alsemha
From: Zakaria Alsemha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Oct 2020 03:26:54 -0400

Foreign Language
Screening Test

Name

Zakaria
Alsemha    /  (8118825385) 8118825385
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

to make any excuse as

1. I already sent, it's on the away .

2 due to the traffic problem he couldn't be reached in the time.

and apologiesI.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

NIMS
UNIVERSITY

2018

B.tech of petroleum engineering

2018

Fire & safety , industrial safety and health safety course ( nebosh &
iosh )

PDPU

2020

M.tech of petroleum engineering

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

خدمه
العملاء الرائعه الرقي و تسهيل للعميل
الخدمات مما تجعل العميل يرغب في التعامل
معنا مرة أخرى

أما الجيده التسهيل في  المعامله

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

١-التحدث باللغتين العربيه
والإنجليزية

٢- استطيع التعامل مع الزبائن أو العملاء

٣- أجيد مهارات التواصل

٤-تسهيل المعامله للزبائن

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

مدينه جيبور عاصمه ولايه راجستان

أحد المدن التاريخية الموجوده في الهند تحتوي
على عده قلاع مثل قلعه أمير فورت (Amer fort)وعده
متاحف ، أسواقها رائعه منظمه في البناء ، آمنه
، تحتوي على عده حرف يدويه مثل صناعه الحلي
والمجوهرات ، تجد فيها الجمال والفيله ويكتمل
جمال جيبور المدينه الورديه في بساطه أبناؤها
في التعامل مع الغرباء .