Subject: Arabic Language Test - Mohammad Zahid
From: Mohammad Zahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Sep 2020 06:56:53 -0400

Foreign Language
Screening Test

Name

Mohammad
Zahid    /  (+91) 7348005515
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

1st of all I'll do an apology for what he troubled and I'll
manage the situation by saying that his address has been changed automatically
due to system error and try to make him calm down. It's a bad impression so
definitely it would create a negative impact so I'll give him a discount for his
order (the discount would be according to the situation) after discussing it
with the supervisor and I'll take care of this order specially this time and
will turn this negative impression into positive.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I'm Mohammad Zahid from Azamgarh UP

I done my graduation in Urdu and diploma in Arabic from Jamia Millia Islamia in
2018, and advanced diploma in Arabic from St. Stephen College in 2020.

I have almost two years experience in Arabic department, 6 month as a translator
in Human Transcript and around 20 month as senior executive in Aegis Customer
service prv. Lmt.

I have 4 sisters. My dad is a small businessman of Banarsi Sarees while my mom
is a housewife.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

هناك
فرق و اختلاف بين حسن، خير و بين افضل.

مثلا إن تفعل شيئا كمال هو يريد و حسب روحه
فهذا حسن و خير.

و لكن إن تفعله بأكثر ما يجيب فهذا
أفضل.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

كما قلت أولا في تعريفي أني شغلت في
ايجس. أولا كنت أشتغل مع اللذين يساعدون
الزبائن بالاتصالات و لكن بعد قليل كنت
انتقلت في قسم الشكوى. فنظرا إلى سأكون
أفضل.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

حينما كنت ذهبت إلى مدينة دلهي فقلت
في ذهني كيف هذه المدينة، ليس هناك طرق واسعة
و ميدان كثير فكيف سألك هنا. لذلك كنت أسكن
بمدينة لكناو قبل ذلك. و لكن بمرور الزمن كنت
عاديا لهذه المدينة و الآن أعتقد أن مدينة
دلهي أفضل مدينة لطلاب و للذين ينظرون إلى
أعلى حياتهم المهنية. إن تريد التعليم فهناك
جامعات ممتازة. و إن تريد أفضل حياتك المهنية
فهناك شركات. و مع ذلك ستجد بمدينة دلهي آثار
قديمة مثل المسجد الجامع و القلعة الحمراء و
كذلك قبر همايون. و هناك ايضا يمكن لك أن تشاهد
منارة قطب.

و يزعجك ازدحام المرور فستجد حل جميل عن هذه
المشكلة و هو نظام مترو.

يعني أعجبتني هذه المدينة بكل نوع من
الأنواع.