Subject: Arabic Language Test - Ahmed bameher
From: Ahmed bameher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Sep 2020 10:52:13 -0400

Foreign Language
Screening Test

Name

Ahmed
bameher    /  ( 0091) 9182319444    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I would inform the customer
regretfully that I have made an error in his address. Later I will correct the
address on priority and provide the customer with discount and complimentary
meal. I will ask the delivery guy to delivery this particular order on
priority.After the order is complete I will follow up with the customer for his
feedback and as a good gesture for him to remain a returning customer finally I
will be cautious while entering the address next time onwards

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

I am ahmed I am 27 years old i have 5 siblings my
father is retired and my mother is homemade. I compleled my dgree from hyderabad
osmania university, Nizam college , in   Bachelor`s of Computer Application
(BCA)

I am working at Accenture as Arabic language expert, as Business Process
Delivery Executive .

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

I think the
diffrent is to good customer serivce is just to communicate, but the great
service is to helpe  customer and direct them to the great way .

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

1. work under pressure .

2.communications skills.In Arabic ,HIndi and Urdu

3.promptitude. easy to get the point .

4.smart.

5.analytical skills.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

kashmir , I went to kashmir 2 years ago with my brother he came
from Saudi Arabia (Riyadh) we traveled from hyderabad to kashmir through air
india . Kashmir is very good place to vist it`s a paradise on earth i could not
imagine that it will be like that . I stated in sirinagar the capital city of
kashmir . And also I went to the place of the bollywood movies that made there
like bajrangi bhaijaan of salman khan . now if I et a chance to vist I will go
there