Subject: Re: Tech Support Candidate - Pravin Dwivedi
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 29 Sep 2020 10:32:17 +0000

No

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 29 September 2020 at 11:24 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Pravin Dwivedi

Hi Ma'am,

Please check this test for HFL

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 16 Sep, 2020, at 19:32, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pravin Dwivedi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 6397011601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Sector 58 Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech mahindra   CSA             17000
Previous Employer 1     Paytm   CSA             15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will have to ensure for proper Internet connection if using via LAN then will have to check whether it's properly connected with system or not. If still issue is there then will have to check proper URL Address while entering.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all will have to open the device by tapping on Bluetooth button on device and then will have to click on Bluetooth option in mobile if it's showing then click on device name it will get pair.
What according to you makes you a good candidate for customer service or technical support job? As I have completed my graduation in Computer science engineering I am aware of technical things, by using my skills I can show up to myself.
On a scale of 1 - 5 please rate your fluency in spoken English  5