Subject: FW: Arabic Language Test - Mohammed Hamid Al-Hendi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 29 Sep 2020 10:17:10 +0000

His English is below average, shouldn’t be offered more than 22-25

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 29 September 2020 at 2:51 PM
To: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Arabic Language Test - Mohammed Hamid Al-Hendi

Hi Harpreet,

The candidate is native,
the overall evaluation is 9/10.

Regards
Shakeeb

________________________________
From: "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 10:40:57 AM
Subject: Fwd: Arabic Language Test - Mohammed Hamid Al-Hendi

Hi Team,

Please evaluate the test internally.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 28 Sep, 2020, at 18:24, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Mohammed Hamid Al-Hendi    /  (3032002) 9145977515    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   Hi dear customer,
Thanks for contacting us, your order number 60078 is on the way to you , if you can just wait for more 15 minutes, we have we have contacted the carrier and we found out that he has got a wrong address...
If you can wait sometimes the carrier now route to other customer and coming to you in a few minutes.
Do not hesitate to contact us for any inquiry .
Thank you.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     My Name is MOHAMMED HAMID ALI ALHENDI
I’m 24 years old.
I have completed my  Bachelor degree of Chemical Engineering In NIMS
UNIVERSITY.

English Language:
Institute Name
THE LANGUAGE CENTER LTD in Kenya, Nairobi .

Fundamentals of computer from NIMS University.

Professional at net working , computer(Microsoft office: word,excel,PowerPoint)
Teamwork.
Problem solving.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      تتمثل تجربة خدمة العملاء الرائعة في تقديم "الميل الإضافي" للعميل. توفير ما يحتاجه العميل ولكن أيضًا بذل قصارى جهدك للقيام بذلك. كما أنه من دواعي سرور العميل أن تكون قد تلقيت المكالمة وحلّت مشكلته وأن تترك انطباعًا جيدًا ليس لك فقط ولكن للشركة التي تمثلها.

إن خدمة العملاء الجيدة والخدمات تدور حول بناء شراكة تتمحور حول العملاء. يتعلق الأمر باليقظة تجاه العملاء - ما يحتاجون إليه ، وكيف يمكن دعمهم ، حيث يشعر العملاء براحة أكبر في التفاعل والمتابعة والاتصال المستمر والتعليقات والاستطلاعات ، وما إلى ذلك
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        1- يمكنني التعامل مع العميل بشكل رائع وباسلوب جذاب
2- لدي مهارات حل المشكلات.
3- مرونة الوقت
4- الرغبة في القيام بهذه الوظيفة
5- سريع التعلم والفهم
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     كشمير احدى المدن الهندية افضل مدينة زرتها ف الهند الجميل ف المدينة هي الاجواء والمناظر الخلابة الفصول الاربعة كامله تمر بها المدينة ناسها الطبيبن كشمير فيها مناطق جداًحلوة وجذابة لسياح زي جلومر وبعلقم جبال الهملايا وكانك ف دولة اوروبية يعني ف الشتاء الثلج والانهار تشوفهاوفي الربيع الشجر والازهار وكانك في السويد او نيزولندا.