Subject: Re: Arabic Language Test - Ahmed Ismail
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 29 Sep 2020 02:00:03 -0700 (MST)

Hi Harpreet, 

the candidate is native, 
The overall evaluation is 9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, September 28, 2020 8:01:05 PM 
Subject: Fwd: Arabic Language Test - Ahmed Ismail 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Sep, 2020, at 16:15, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ahmed Ismail / (+91) 7995721238 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I will return to the customer asking him to hold on the line while Iam processing his problem with the team and give him a respectfull apologies. The first thing to to be done is to make sure that his order resend pack to his address and offer the customer some discount and other offers in the same time mange the issue without make any losses for my side and mage to but the customer in a comfort level to take his pizza in spite of the lost time, with keeping in prospective of the customer always right, and telling him our customers are more valuable for us more than ever thing, till his pizza come to him I should manage the situation in my level without the need to move it further above. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Iam Ahmed Omer Sudanese national age 21 taken all my primary and secondary education in the Arab world mostly in sudan and Qatar after completing my twelve class I chose to come to India to have my higher education here and to get experience on with much amount I can before going a step forward in my life. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملاء الجيدة في رائي هي الخدمة التي يكون فيها العميل قد تحصل على كامل طلباته بصورة مرضية بدون اي مشاكل جانبية. 
إما بالنسبة لخدمة العملاء الممتاز فهي التي تكون بارضاء العميل و تسهيل كل مطلباته مع ترك انطباع اجابي من جانب الموظف و الشركة بحيث يكون العميل عميل دائم و بنفس الوقت وسيلة دعائية حسنة. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	أولا امتلاكي بخبرة طويلة في مجال خدمة العملاء. 
ثانيا اتقاني للغة العربية و الإنجليزية بطلاقة. 
ثالثا امتلاكي قدرة عالية على تحليل المشاكل و استيعابها بصورة إيجابية. 
رابعا خبرتي المكتسبة من سفري في الدول العربية تمكنني من فهم أفضل السبل للتعامل مع الطلاء لاختلافهم. 
و أخيرا قدرتي على التعامل مع ضغوط العمل و الابداع في المجال في ان واحد. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	قبل ست سنوات قمت أنا و استرتي بزيارة المملكة العربية السعودية في المنطقة الشرقية تحديدا مدينة الدمام كانت من أروع المدن التي قمت بزيارتها في حياتي فقد كانت مليئة بالتراث و الثقافة و لم تخلو من مظاهر الحادثة و التطور في نفس الان ، لم امكث بها كثيرا ورغم ذلك تركت في انطباعا جميلا بحيث أنها لمن تكون ملأ بالجماليات و حسب ولكن كان قاطنوها من اطيب البشر قلوبا وأكثرهم كرما و ودية مع الغباء و أتمنى في القريب العاجل العودة لهناك لكي تسترجع جميع المشاعر الجميل التي افتقدها جدا.