Subject: Fwd: Tech Support Candidate - Akshit Sirohi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Sep 2020 22:59:05 -0700 (MST)

Hi Ma'am, 

Please check for HFL 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 14:00, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Akshit Sirohi 
E-mail 	[email-masked] 
Phone Number 	(+91) 8077104224 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida sector 66 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Windows Routers 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aforeserve 	Network Engineer 	30/09/20 	13000 
Previous Employer 1 	Embox Tech 	Network Engineer 	7/07/20 	14500 
Previous Employer 2 	N/A 	N/A 	N/A 	N/A 
In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Restart my device whether using windows or mac operating system.Many basic problems can be solved simply by restarting the device. This clears caches, and forces the device to re-load the program or web page you may be having issue with. 
2.Make Sure the Internet Connection Works.Open your browser. In the address bar at the top, type in Google.com , then push Enter or Return.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. 
3. Check if the Website is Down for Everybody or Just for Me 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Power on the Bluetooth speakers and Mobile phone. 
2.Turn on the Bluetooth of the mobile phone and searching for new devices. 
3.Pair the new device (i.e Bluetooth speakers) 
4. Now your Mobile phone is connected to Bluetooth speakers. 
What according to you makes you a good candidate for customer service or technical support job? 	1. Knowledge of Networking. I have completed my CCNA training. 
2. I have a Experience of 1 year. Where i can perform troubleshooting of Routers and Desktops. 
3.As i am belonging to the Engineering Background. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4