Subject: Fwd: Tech Support Candidate - Awdesh Kumar sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Sep 2020 22:55:39 -0700 (MST)

Hi Ma'am, 

Please check for HFL 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 15:42, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Awdesh Kumar sharma 
E-mail 	[email-masked] 
Phone Number 	(0120) 7906501605 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Noida sector 62 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Customer support associate 	7/7/2020 	19000 
Previous Employer 1 	HCL 	Senior customer support executive 	29/1/2019 	15600 
Previous Employer 2 	Concentrix 	Advisor 	30/1/2018 	12000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As a computer user, i would request you to please follow these steps. 

1. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to reload the program or web page you may be having issue with. 

2. Make Sure the Internet Connection Works. 
3. Clear all browser history then try again. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	There are some steps. 

Make sure speaker is on. 

Turn on Bluetooth in both device(mobile and speaker) 

Then list of all available device will appear. 

On your mobile select your speaker. 

After your speaker is paired. 

What according to you makes you a good candidate for customer service or technical support job? 	These are the some important ponts to make a good candidate for customer service. 

1. Active listening 
2. Probing 
3. Attentiveness 
4. Willingness to help 
5. Empathy 
On a scale of 1 - 5 please rate your fluency in spoken English 	3