Subject: Fwd: Tech Support Candidate - Pravin Dwivedi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Sep 2020 22:54:42 -0700 (MST)

Hi Ma'am, 

Please check this test for HFL 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 19:32, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Pravin Dwivedi 
E-mail 	[email-masked] 
Phone Number 	(+91) 6397011601 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Sector 58 Noida 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech mahindra 	CSA 		17000 
Previous Employer 1 	Paytm 	CSA 		15000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will have to ensure for proper Internet connection if using via LAN then will have to check whether it's properly connected with system or not. If still issue is there then will have to check proper URL Address while entering. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all will have to open the device by tapping on Bluetooth button on device and then will have to click on Bluetooth option in mobile if it's showing then click on device name it will get pair. 
What according to you makes you a good candidate for customer service or technical support job? 	As I have completed my graduation in Computer science engineering I am aware of technical things, by using my skills I can show up to myself. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5