Subject: Fwd: Tech Support Candidate - Mukesh sharma Mukesh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Sep 2020 22:53:10 -0700 (MST)

Hi Ma'am, 

Please check the test for HFL 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Sep, 2020, at 00:33, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mukesh sharma Mukesh 
E-mail 	[email-masked] 
Phone Number 	(91) 8130495372 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	South delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 			
Previous Employer 1 	Na 			
Previous Employer 2 	Na 			
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check networking device properly connected to computer after that DNS should be correct or not and next step to ping commands with proper Syntax. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Start Bluetooth on both sides mobile and speakes 
2. Search the Bluetooth device speakers name 
3 Pair that both device 
4 Bluetooth speaker connected to mobile successfully 
What according to you makes you a good candidate for customer service or technical support job? 	Technical Support job 
On a scale of 1 - 5 please rate your fluency in spoken English 	4