Subject: Fwd: Tech Support Candidate - Sourabh Chawla
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Sep 2020 22:49:57 -0700 (MST)

Hi Ma'am, 

Please check the test for HFL 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Sep, 2020, at 12:07, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sourabh Chawla 
E-mail 	[email-masked] 
Phone Number 	(903) 4455566 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Gurgaon 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Horizon System and communications pvt ltd 	Computer Hardware and Networking 	september 2011 	8000 
Previous Employer 2 	Doon Valley Institute of Enn and Tech 	Computer Hardware and Networking 	14 Nov 2019 	15000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check system date and time . I will check Browser Version . I will check if any of Site Restrictions are enabled . I will check if Browser does compatible with all basic needs like installed flash player or java.I will check if Browser is showing click on advance option to continue opening this web site. I will check if any of Anti Virus are Restricting this site to be Open. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Enable Mobile Phone Bluetooth . Enable Speakers Bluetooth and make Pair Between both and start using the services well. 
What according to you makes you a good candidate for customer service or technical support job? 	I have 5 Plus Years if Experience in Computer Hardware and Networking Services which made me Reliable to interact with customers and made them satisfied to provide batter services. 
On a scale of 1 - 5 please rate your fluency in spoken English 	3