Subject: Fwd: Tech Support Candidate - Harsh Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Sep 2020 22:48:34 -0700 (MST)

Hi Ma'am, 

Please check the test for HFL 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Sep, 2020, at 11:58, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Harsh Yadav 
E-mail 	[email-masked] 
Phone Number 	(+91) 95557536331 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Dehradun 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Teleperformance 	Technical service advisor 	2 july 2020 	23000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The steps which are included in order to open the website without getting any error are: 
1. I will read the error .If it is related to the wrong url than I will check the url and type again. 
2 If the error states about the internet connectivity ,than I will check with the wifi conection. I will make sure if the connection is slow then i will close other tabs which were open before the ndtv.com.Then try to reconnect in order to resolve the issue. 
3. If the error comes up as the page is not loading even after checking with the internet connection.I will clear the caches,cookies,history.I will delete the temp folder from the computer. Once it is done,then I will try to open the page again. 
4.In some cases cookies are required to open the website.Therefore,i will allow the cookies as well. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn On the bluetooth for the Bluetooth speaker. 
2.Go to the setting in the mobile phone and look for the bluetooth setting in order to turn On the bluetooth. Once done then in same window discover the bluetooth speaker which you turned on in step 1. 
3.Select the speaker from the list of bluetooth device then it will automatically connect. 
What according to you makes you a good candidate for customer service or technical support job? 	I have the skill which is required for the role. As I am a b.tech graduate I have an interest in the techical devices.This in turn help me learn more quickly.As I have been using audio speaker for a long time, I know much about it and intend to learn more as I believe in learning. Also this will help me to deliver my best. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4