Subject: FW: French Language Test - Medi Lupini
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Sep 2020 13:06:05 +0000

Actually get a quick tech round done but I doubt he is suitable. This one is not urgent so let Pritish know that he can do it by thu/fri

From: Medi Lupini <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 28 September 2020 at 12:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Medi Lupini

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Medi Lupini    /  (+91) 9319548994    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First of all, I will acknowledge the customer's frustration as his order was delayed. I will verify the buyer's address on my system without telling him that the address was incorrect, then I will explain the buyer that due to high demand the order was a little bit delay but I will definitely assist in the delivery. I will ask the buyer to confirm the correct address in order to arrange to speed delivery and I will offer a voucher of 20% off for any future order in our restaurant.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I am Medi Lupini from the Democratic republic of Congo. I am French Native fluent in English, I am 28 years old. I have completed my degree in BCA at Noida International University, Greater Noida, in 2020. I have a total experience of 1 year in client service as a customer service agent at Thique corporation pvt ldt in New Delhi. I’m looking for an exciting and more challenging position within a company that promotes professional development, excellence and vision.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Conceptuellement, la principale différence entre offrir un « bon » service à la clientèle et offrir un « excellent » service à la clientèle, c’est que, dans le " bon service à la clientèle", vous n’assurez probablement à peine la satisfaction de vos clients; alors que dans un "excellent service à la clientèle", vous ne les gardez pas seulement satisfaits – vous les gardez aussi fidèles à votre service!
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Je me vois comme le meilleur candidat pour le poste d'agent du service a la clientèle, premièrement parce que j'ai de l'expérience dans ce domaine. En plus je détiens des habilites requises dans le service client a savoir: l'attitude positive, la communication claire, l'empathie, la patience et la créativité. Je suis capable de travailler dans un environnement où il y a de la pression et discuter avec des clients frustrés.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Je suis venu à New Delhi, Inde, en 2015, c’était difficile pour moi de m’adapter car il y avait une barrière de langage et de culture. Je me suis inscrit au cours d’anglais pour me permettre de bien communiquer avec le peuple autochtone mais encore une fois c’était difficile car la majorité de peuples ne parle pas anglais. L’Inde enregistre des milliers de langues et dialecte mais la langue la plus parlée est le hindi. Je me suis efforcé de commencer à apprendre le hindi pour mon avantage. Je n’aime pas la nourriture indienne car elle est trop épicée et pimentée, mais j’apprécie leur culture si variée. J’aime bien New delhi car je trouve la ville cosmopolite, on y rencontre beaucoup de personnes d’origines différentes.