Subject: Arabic Language Test - Asiya Nauman
From: Asiya Nauman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Sep 2020 07:44:24 -0400

Foreign Language
Screening Test

Name

Asiya
Nauman     /  (110025) 9810721134    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

If I work for pizza Hut as a
phone order executive and if I do any mistake to enter the address . So I will
say sorry to my customer and I will promise him for free delivery. But obviously
for any job the company trains the freshers that if they meet such a type of
situation so what should they do to get out from that situation...

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

I completed my Bachelor degree from Jamia Millia
Islamia with Arabic subject as one of the three major subjects.I have also done
various certification including diploma in Arabic language and Urdu language. I
have vast experience in teaching. And I have also been actually involved in
Arabic translation like Arabic  articles and short Arabic stories. I'm also
preparing for my Masters degree in Arabic language.. My entrance is going to be
take place in coming month .

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

خدمة
عملاء جيدة يجب تسليم المقالة في الوقت
المحدد. ١

٢يجب أن يكون الزبون العظيم هزيلا و
محترما

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

١.أنا أتحدث بأدب

٢.يمكنني التحدث مع الناس وجعلهم يفهمون.

٣.يمكنني القيام لهذا المهمة.

٤.انا استطيع أن أفهم مشكلة الناس.

٥.إذا أعطيته تدريبا حتي أتمكن من إثبات نفسي.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

ذهبت الي عصام في ٢٠٢٠ مارس في زفاف
صديقي مع زوجي. سافروا بالطائرة. كانت تجربتي
الألى. ما ذهبت الي عصام قبل في حياتي. انها
دولة جميلة جدا. هناك بركة ماء في بيت صديقي و
فيها أسماك أيضا و حياتهم مختلفة جدا عن حياة
دلهي والطعام أيضا. و الهواء نظيف والناس
بسطاء احبها عصام و انا اريد ان اذهب تل عصام
مرة اخرى.