Subject: Arabic Language Test - Malik Mohd Ahmad
From: Malik Mohd Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Sep 2020 05:57:27 -0400

Foreign Language
Screening Test

Name

Malik Mohd
Ahmad     /  (9540548707) +919718081073
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Sorry sir for inconvenience

Actually I put your address incorrectly that's why you got late I am trying to
send your order as soon as possible.

I promise that it will happen again.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is Malik mohd ahmad

I did graduation and master degree in Arabic language from jamia millia
Islamia.

I worked Artemis hospital Gurgaon as a associate Arabic interpreter around 4.5
years.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الفرق
عندي بين الزبون الجيد والزبون الرائع هو ان
الأول يكون راضيا عن الخدمات لكن الثاني يكون
مخلصا أيضا.

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

الأول عندي خبرة كبيرة فى
تعامل مع الزبون واعرف كيفية التعامل معه
بجديد

والثاني انا اعرف اللغة العامية  لدول العرب
خاصة العراقية،العمانية والسودانية مع اللغة
الفصحى

والثالث انا اعرف الثقافات والتقاليد
العربية التى تساعد كثيرة فى مجال الخدمات

والرابع اكون صادقا أمينا

والخامس اكون مواظبا على الوقت والإخلاص
فيه

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

انا زرت مدنا كثيرة فى الهند ومن
احسن المدن التي زرتها هى مدينة كوتشى
بكيرالا

كوتشى بكيرالا هى مدينة نظيفة جدا وشهيرة
بطبيعتها الخلابة

يأتي إليها زوار من جميع أنحاء البلاد
وخارجها لمشاهدة المناظر البهيجة

هذه المدينة تشتهر  بسواحلها الطبيعية
والمولات الشاهقة والمحلات التجارية
والشركات الصناعية والمستشفيات الراقية

هذه المدينة اعجبتني كثيرا