Subject: Fwd: Tech Support Candidate - FRANCIS MUPILA
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 26 Sep 2020 00:06:58 -0700 (MST)

Hi Pritish, 

Please check his tech skills. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Sep, 2020, at 12:31, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	FRANCIS MUPILA 
E-mail 	[email-masked] 
Phone Number 	(98998) 62009 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida, sector 143 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Network security 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	N/A 			
Previous Employer 2 	N/A 			
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As a computer user, i will first check my connection, then i will verify my internet protocols setting before thinking of any other troubleshooting method. after that, i will check my browser settings and try to load the same website on another browser or using incognito mode. only if these methods are not working, then i will go further with DNS records verification on the access point or router, or contact my ISP 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Active Bluetooth on both devices 
2. Scan the Bluetooth device from your phone 
3. Once found, then connect to it 
What according to you makes you a good candidate for customer service or technical support job? 	1. My technical knowledge and skills. 
2. I am able to provide multichannel support. 
3. I am a kind, polite, and naturally-positive person. 
4. I am a team player. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4