Subject: Tech Support Candidate - FRANCIS MUPILA
From: FRANCIS MUPILA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Sep 2020 03:01:47 -0400

Tech Support
Test

Name

FRANCIS
MUPILA

E-mail

[email-masked]

Phone Number

(98998) 62009

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida, sector 143

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Network security

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

N/A

Previous
Employer 2

N/A

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

As a
computer user, i will first check my connection, then i will verify my internet
protocols setting before thinking of any other troubleshooting method. after
that, i will check my browser settings and try to load the same website on
another browser or using incognito mode. only if these methods are not working,
then i will go further with DNS records verification on the access point or
router, or contact my ISP

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Active
Bluetooth on both devices

2. Scan the Bluetooth device from your phone

3. Once found, then connect to it

What according to
you makes you a good candidate for customer service or technical support
job?

1. My technical knowledge and skills.

2. I am able to provide multichannel support.

3. I am a kind, polite, and naturally-positive person.

4. I am a team player.

On a scale of 1 - 5 please rate your
fluency in spoken English

4