Subject: French Language Test - FRANCIS MUPILA
From: FRANCIS MUPILA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Sep 2020 02:43:07 -0400

Foreign Language
Screening Test

Name

FRANCIS
MUPILA    /  (+91) 9899862009    / [email-masked]

Whats your first language

French

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

First of all, I will apologize
for the delay, then I will ask him/her to hold on for a minute for me to check
the status of the delivery boy, then I will ensure him/her that the order will
be delivered very soon as the delivery boy mistook the address.

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

I have been living in India for the last 9 years
where I have completed all my studies, I have a strong technical background in
Information technology more specifically in Networking, System Administration,
and Cybersecurity, however, finding a job in these positions was difficult.
Therefore, I started providing private french tuition in 2017 and had
opportunities to work in some research market analysis in french for the last
one year I.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

la
différence entre un bon service client et un excellent service client est que,
dans le premier cas, celui du bon service client, vos clients sont probablement
à peine satisfait de vos services; tandis que dans ce dernier, celui d'un
execellent service client vous ne les gardez pas seulement satisfaits, mais par
contre vous les gardez également fidèles! en ne jamais perdre le contact avec
vos clients.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

1. Je suis amical, accessible et facile à vivre.

2. J'ai souvent tendance à tendre vers la perfection, parfois à tout prix.

3. J'ai la capacité de réagir positivement aux situations négatives ou
stressantes.

4.J'ai toujours la volonté d'essayer de nouvelles façons de faire les
choses.

5. Je me comporte d'une manière intransigeante et cohérente avec honnêteté,
morale et éthique.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

malheureusement, je n'ai pas eu beaucoup
d'occasions de parcourir le monde, tout ce dont je peux parler c'est de la
nouvelle culture que j'ai rencontrée ici en Inde, tout était différent
comparer à mon pays comme le style de vie, la nourriture, les loisirs, et de
plus la mentalité des gens.

J'ai visité quelques villes comme Jaipur, Bangalore, Ambala, Chandighar,
Mumbai, Agra et Pune, chacune avait son style et sa diversité
uniques.