Subject: Fwd: Tech Support Candidate - Mavungu lengo
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 25 Sep 2020 16:06:25 +0000

Please do a tech round

Sent from my iPhone

Begin forwarded message:

From: Mavungu lengo <[email-masked]>
Date: 25 September 2020 at 17:58:04 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Mavungu lengo
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mavungu lengo
E-mail  [email-masked]
Phone Number    (91) 8826719682
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      I live actually in Noida 134
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Support mart Ltd        French Technicalsales exécutif  July 31,2020    40
Previous Employer 2     Tech Vedic      French Technicalsales exécutif  December 25,2018        35
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check if there’s internet access
If there’s not , I connect the peripheral and check again, if still giving error, I’ll reset the browser and check up, and if still not working, i will try for an other browser to check if it’s the browser issue or not if it’s still giving error then I can call my superiors to ask for a help
Please list the steps to connect a Bluetooth speaker to your mobile phone.      - go to the settings
-  select Bluetooth
- click to ON
- go to switch on the speaker
- activate Bluetooth
-back to my phone and search for speaker (peripheral‘S name ) if it’s listed
- the select the name
- connected
_ play the music
What according to you makes you a good candidate for customer service or technical support job? Thanks to my experience and the quick learning process I have to easily adapt in the new environment, and also I’m a multi tasking person. I joy the technical support service
On a scale of 1 - 5 please rate your fluency in spoken English  4