Subject: Tech Support Candidate - Mavungu lengo
From: Mavungu lengo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Sep 2020 08:27:56 -0400

Tech Support
Test

Name

Mavungu
lengo

E-mail

[email-masked]

Phone Number

(91) 8826719682

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

I live actually in Noida 134

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Support mart Ltd

French
Technicalsales exécutif

July 31,2020

40

Previous Employer 2

Tech Vedic

French
Technicalsales exécutif

December 25,2018

35

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check if there’s internet
access

If there’s not , I connect the peripheral and check again, if still giving
error, I’ll reset the browser and check up, and if still not working, i will
try for an other browser to check if it’s the browser issue or not if it’s
still giving error then I can call my superiors to ask for a help

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

- go to the settings

-  select Bluetooth

- click to ON

- go to switch on the speaker

- activate Bluetooth

-back to my phone and search for speaker (peripheral‘S name ) if it’s listed

- the select the name

- connected

_ play the music

What according to you makes you a
good candidate for customer service or technical support job?

Thanks to my experience and the quick learning process I have
to easily adapt in the new environment, and also I’m a multi tasking person. I
joy the technical support service

On a scale of 1 - 5
please rate your fluency in spoken English

4