Subject: French Language Test - Jennifer NGoy
From: Jennifer NGoy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Sep 2020 10:57:24 -0400

Foreign Language
Screening Test

Name

Jennifer
NGoy    /  (+91) 7760595361    / [email-masked]

Whats your first language

French

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I'll first apologize &
tell the customer that I have made a mistake while tipping his adress &
try to ask him & tell him that this mistake will never happen again as in
customer service the  employees should be very careful &  provide the
customer requirements asp   as he complains  about me not paying attention to
his order I would really apologize  is the first things according to my
experience .

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I'm
Jennifer Ngoy daughter of Mr  Umba I'm a  second & last of my family I
have been in India since 2015/16 have have worked in two company one is call
center I have been working there since 2019  July  it was regarding chat
process Car delear ( international no voice process ) I was hading both English
& French chat  it was related to customer service & I  was working as
a French translate in  one center of  education   this is all related to my
experience & I'm a graduate in BCa & I Complicated CCNA  ( 200-301) in
2020.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Acording to
me the different betwen  a great  & good customer service is  when the
company is serving the customer correctly & gainning alot of clients  +
more apreciation from customer that is wha we call great customer service &
wha we call a good customer is a service which not bad & they be getting
some  complains from a lients but  a few or many people might be apreciating
their service  the customer might be fasing some diffulties or their order is
not delivery on time either they are  fulfilling  100% the customer inquiries
that's what we call a good customer service.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

Ce qui
feras de moi une meilleur candidate, c'est ma façon de servire les clients,

et les attirés vers les produits, mais aussi ma capacité de répondre aux
besoin des client ,les mettrent alaise et confortable.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

Bangalore est l'une de très
grande ville de l'Inde remplit  de magnifique et belles endroits, la vis à
Bangalore est moins chère que d'autres ville et l'éducation est abordables
comparablement à d'autres, je trouves que la population est très sécurisé,et
les voisinage sont trop aimable ,accueillant et poli,selon mon expérience
Bangalore est remplit des beaucoup d'étrangers des différent pays mais tous
nous respectons les règlement du gouvernement, en plus de cela j'ai eu à
visité plusieurs milieux comme les restaurant,les boutiques ,les cinéma et les
marchés pour celà je beaucoup appris à la culture indienne je peut toute fois
faire un repas indien,et me promener seule sans avoir peur ni difficultés de la
langue ni de m'exprimer en publique.