Subject: Tech Support Candidate - jordan hoekele
From: jordan hoekele <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Sep 2020 07:45:45 -0400

Tech Support
Test

Name

jordan
hoekele

E-mail

[email-masked]

Phone Number

(+91) 8929885941

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

greater noida

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Freelancer

evertday

Previous Employer 1

neeyamo

helpdesk

18 may
2019

45000

Previous Employer 2

crystal travel

customer
care

02j une 2018

33000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First and foremost i will begin buy triyng

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

you need to place your smartphone close to the
speaker and wait for it to appear on the Bluetooth screen under Other Devices.
In most cases, the name or brand of the speaker is indicated. Press it and your
smartphone connects to your Bluetooth speakerphone.

What according to
you makes you a good candidate for customer service or technical support
job?

The first asset of an efficient customer service is its
ability to listen. Indeed, this service must allow your company's customers to
communicate with you, whether they wish to send you their complaints, their
opinion or ask a simple question.

On a scale of 1 - 5
please rate your fluency in spoken English

4